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8px;background:#edf1ef;color:var(--muted);font-size:12px;text-transform:capitalize}.status-pill.status-completed{background:#e4f5ee;color:#26785e}.status-pill.status-processing{background:#fff2d7;color:#8d671e}.status-pill.status-failed{background:#fff0ed;color:#ad5146}.status-pill.status-on_hold,.status-pill.status-skipped{background:#edf0f5;color:#646d87}.empty{display:grid;place-items:center;gap:5px;min-height:220px;color:var(--muted);text-align:center}.empty h2,.empty p{margin:0}.load-more{display:block;margin:16px auto}.error{display:flex;align-items:center;gap:10px;margin:12px 0;padding:11px 13px;border:1px solid #efc7c1;border-radius:8px;background:var(--danger-surface);color:var(--danger)}.error button{margin-left:auto}.muted{color:var(--muted)}.warning{color:var(--warning)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.center{min-height:100vh;display:grid;place-items:center;align-content:center;gap:9px;padding:24px;color:var(--ink)}.center>svg{color:var(--teal)}.access{width:min(420px,100%);padding:30px;border:1px solid var(--line);border-radius:13px;background:var(--surface-raised);box-shadow:0 12px 34px #21373117;text-align:center}.auth-mark{margin:0 auto 15px}.access h1{margin:5px 0 0;font-size:25px}.access label{display:grid;gap:5px;margin-top:12px;color:var(--muted);font-size:12px;text-align:left}.auth-explanation{margin:12px 0 18px;color:var(--muted);font-size:13px}.access .primary,.access .google{width:100%;margin-top:14px}.google{border-color:var(--line);background:var(--surface-raised);color:var(--ink)}.google:hover:not(:disabled){background:var(--surface-soft)}.auth-divider{display:flex;align-items:center;gap:10px;margin:17px 0 5px;color:var(--muted);font-size:11px}.auth-divider:before,.auth-divider:after{content:"";height:1px;flex:1;background:var(--line)}.auth-secondary{display:flex;justify-content:space-between;gap:12px;margin-top:14px}.auth-secondary button{min-height:0;border:0;padding:2px 0;background:transparent;color:var(--teal);font-size:12px}.app.customer-app .overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:40;display:flex;justify-content:flex-end;background:#132b2347}.app.customer-app .overlay>.drawer{width:min(640px,100vw);height:100dvh;min-height:0;display:flex;flex-direction:column;overflow:hidden;border-left:1px solid var(--line);background:var(--surface-raised);box-shadow:var(--shadow-drawer)}.app.customer-app .drawer-head{flex:0 0 auto;display:flex;align-items:center;justify-content:space-between;gap:15px;padding:21px 26px;border-bottom:1px solid var(--line);background:var(--surface-raised)}.app.customer-app .drawer-head button{min-width:34px;min-height:34px;border-color:transparent;background:transparent;color:var(--muted);font-size:20px}.app.customer-app .drawer>.tabs,.app.customer-app .drawer>.detail-tabs{flex:0 0 auto;overflow-x:auto}.app.customer-app .drawer>.import-panel>.tabs{position:sticky;top:0;z-index:2;flex:0 0 auto;background:var(--surface-raised)}.app.customer-app .drawer>.drawer-body,.app.customer-app .drawer>.import-panel{flex:1 1 auto;min-height:0;overflow-y:auto}.app.customer-app .drawer>.import-panel{display:flex;flex-direction:column;padding:0 26px 36px}.app.customer-app .drawer>.tabs{display:flex;gap:18px;padding:0 26px;border-bottom:1px solid var(--line)}.app.customer-app .drawer>.tabs button{min-height:46px;border:0;border-bottom:2px solid transparent;border-radius:0;background:transparent;color:var(--muted);white-space:nowrap}.app.customer-app .drawer>.tabs button[aria-selected=true],.app.customer-app .drawer>.tabs button.active{border-bottom-color:var(--teal);color:var(--teal)}.app.customer-app .drawer-body{padding:24px 26px 36px}.app.customer-app .drawer-body dl{display:grid;grid-template-columns:minmax(120px,150px) minmax(0,1fr);gap:10px 14px;margin:0;padding-top:15px;border-top:1px solid var(--line)}.app.customer-app .drawer-body dt{color:var(--muted)}.app.customer-app .drawer-body dd{min-width:0;margin:0;overflow-wrap:anywhere}.app.customer-app .record-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-bottom:17px}.app.customer-app .transcript{padding-top:17px;border-top:1px solid var(--line);white-space:pre-wrap;line-height:1.65}@media (max-width: 760px){.app.customer-app>aside.customer-rail{width:68px;padding:22px 8px}.customer-rail .brand{justify-content:center;padding:0}.customer-rail .brand>div,.customer-rail nav button:not(.active)>:not(svg),.customer-rail nav button.active>:not(svg),.customer-rail .profile>div,.customer-rail .profile>button{display:none}.customer-rail nav button{justify-content:center;padding:9px 5px;font-size:0}.customer-rail .profile{justify-content:center;padding-inline:0}.app.customer-app>main.customer-main{margin-left:68px;padding:24px 18px 34px}.app.customer-app>main.customer-main>header.customer-header{align-items:flex-start;flex-direction:column;gap:15px}.support-banner{align-items:flex-start;flex-direction:column}.support-banner button{align-self:flex-start}.app.customer-app .drawer-head,.app.customer-app .drawer-body{padding-inline:18px}}@media (max-width: 430px){.app.customer-app>main.customer-main{padding-inline:12px}.app.customer-app .drawer>.tabs{gap:10px;padding-inline:18px}}